Privacy Policy
Last updated: 22 October 2026
1. Introduction
Energility is a free, independent, non-commercial website providing educational information about energy, utilities, sustainability and related business matters.
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal information we collect, why we collect it, how it is used and shared, and your rights concerning that information.
2. Who Is Responsible for Your Information?
Energility is operated by Joe McShane, who is the data controller responsible for personal information processed through the website.
Data controller: Joe McShane
Website: https://energility.co.uk/
Email: hello@energility.co.uk
Contact page: https://energility.co.uk/contact-us/
You can contact us using these details if you have questions about this Privacy Policy or wish to exercise your data protection rights.
3. Information We Collect
Information You Provide
When you contact Energility, we may collect:
- Your name.
- Your email address and/or telephone number.
- Your postcode, if provided.
- Your organisation’s name, if applicable.
- The type of enquiry you are making.
- The contents of your message.
- Any supporting documents you choose to upload.
- Any permission you provide for us to contact another organisation on your behalf.
You do not need to register an account to access Energility’s educational content.
Supporting Documents
Our contact form allows you to upload documents such as energy bills, contracts, letters and other correspondence where these are relevant to your enquiry.
Such documents may contain personal information, including names, addresses, account details and information about household or business circumstances.
Please remove or obscure information that is not necessary for your enquiry, particularly bank details, identification numbers and unrelated personal information.
We ask that you do not submit sensitive personal information unless it is genuinely necessary.
Technical and Website Information
When you visit Energility, certain technical information may be processed by our website hosting, security and analytics systems.
This may include IP addresses, browser and device information, pages visited, referral sources and technical records needed to operate and protect the website.
4. How We Use Your Information
We use personal information for the following purposes:
Responding to enquiries
To understand your question, review relevant supporting documents and provide information or explanations.
Contacting other organisations
Where you have requested and authorised us to do so, we may contact a supplier, public body, regulator or other relevant organisation on your behalf.
Operating and improving the website
To maintain the website, identify technical problems, understand how visitors use our educational resources and improve our content.
Website security
To help protect Energility against spam, unauthorised access, misuse and other security threats.
Legal obligations
To comply with applicable legal requirements where necessary.
Energility does not operate commercial comparison or switching services, arrange financial products or receive commissions for recommending suppliers, products or services.
We do not sell visitors’ personal information to advertisers.
5. Legal Basis for Processing
We process personal information only where an appropriate lawful basis applies.
For ordinary enquiries and correspondence, we generally rely on legitimate interests in operating Energility, responding to visitors and providing the information they request.
Our legitimate interests include maintaining an accessible educational resource, responding to enquiries, improving website functionality and protecting the website against misuse.
Where you ask us to contact another organisation on your behalf, we will use the permission you provide to establish the scope of that communication. Depending on the circumstances, the processing may rely on legitimate interests or consent.
Where processing relies on consent, you may withdraw that consent at any time.
We may also process information where necessary to comply with a legal obligation.
If an enquiry contains particularly sensitive personal information, additional data protection requirements may apply. We may ask you to remove unnecessary details or use a more appropriate communication method.
6. Contact Forms and FormSubmit
Energility uses a custom contact form that submits information through FormSubmit, a third-party form-processing service.
When you submit the form, the information you enter and any uploaded attachments are transmitted to FormSubmit for processing and delivery.
Enquiries are configured to be delivered to an email inbox operated using Microsoft’s Outlook email service.
This means that FormSubmit and the relevant email service providers may process personal information as part of handling your enquiry.
We use submitted information to respond to your enquiry and for any related correspondence or actions you have authorised.
FormSubmit’s own privacy information is available at:
https://formsubmit.co/privacy.pdf
Microsoft’s privacy information is available at:
7. Contacting Other Organisations on Your Behalf
Our contact form allows you to authorise Energility to contact another organisation in connection with your enquiry.
If you request this, we may share information reasonably necessary to explain your question or obtain relevant information.
Depending on the circumstances, this could include your name, contact details, relevant account or reference information, correspondence or supporting documents.
We aim to limit any disclosure to information necessary for the purpose you have authorised.
Authorising us to contact another organisation does not automatically authorise us to enter into contracts, arrange switching or make financial commitments on your behalf.
8. Website Analytics
Energility uses Independent Analytics, a privacy-focused WordPress analytics service.
Independent Analytics helps us understand how visitors use the website, including which pages are visited, how visitors find the website and how our educational content can be improved.
Independent Analytics does not use tracking cookies for its standard analytics functionality.
Analytics information is stored within Energility’s WordPress database rather than being sent to an external analytics platform.
The service may process technical information, including IP addresses and browser details, to distinguish visits. Its standard analytics functionality does not retain visitors’ original IP addresses in its analytics records.
We use analytics information to understand website activity and improve the website, not to advertise products or build commercial marketing profiles.
9. Cookies and Similar Technologies
Energility does not currently use a dedicated cookie consent plugin.
Independent Analytics does not require tracking cookies for its standard operation.
However, WordPress, security services, embedded content and other website functionality may use cookies or similar technologies.
Some technologies may be necessary for website operation or security. Others may require consent or an appropriate alternative mechanism under applicable UK law.
We aim to provide appropriate information and visitor controls wherever required.
If additional non-essential tracking technologies are introduced, we will review the relevant consent and transparency requirements and update this policy.
10. Sharing Personal Information
We may share personal information with organisations that help operate Energility or respond to enquiries.
These may include:
- Website hosting and technical service providers.
- FormSubmit, which processes contact form submissions.
- Microsoft and relevant email service providers.
- Organisations you have authorised us to contact.
- Professional advisers or public authorities where disclosure is necessary and lawful.
We do not share personal information with suppliers for commercial lead generation or commission-based referrals.
Where service providers process personal information on our behalf, we aim to ensure that appropriate data protection arrangements apply.
11. International Data Transfers
Some third-party services used by Energility, including contact-form and email services, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, the applicable UK data protection requirements must be met.
The locations and safeguards applicable to FormSubmit, Microsoft and any other relevant service providers should be confirmed from their current contractual and privacy documentation.
You may contact us for further information about international processing relevant to your enquiry.
12. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of the nature of the enquiry, any continuing correspondence, security needs and applicable legal obligations.
Contact enquiries and supporting documents will be reviewed periodically and deleted when they are no longer required, unless there is a legitimate reason or legal obligation to retain them.
Where we contact another organisation on your behalf, relevant correspondence may be retained while the enquiry remains active and for an appropriate period afterwards.
Website analytics and technical records are retained according to the applicable system settings and operational requirements.
We will review and document specific retention arrangements for contact enquiries, attachments, analytics records and technical logs.
13. Protecting Your Information
We take reasonable steps to protect personal information from unauthorised access, disclosure, alteration or loss.
These include appropriate access restrictions, account security measures and the use of reputable website and communication services.
Access to enquiries and supporting documents is limited to those who need the information for a legitimate purpose.
Although we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.
14. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of processing.
- Request transfer of information where the right to data portability applies.
- Withdraw consent where processing relies on consent.
You also have the right to object to processing based on legitimate interests, subject to applicable legal provisions.
To exercise your rights, please contact:
Joe McShane
Email: hello@energility.co.uk
We may need to verify your identity before responding to certain requests.
15. Complaints
If you have concerns about how Energility handles personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
ICO website: https://ico.org.uk/
ICO telephone: 0303 123 1113
16. External Websites
Energility may provide links to external websites for additional educational information.
We do not control the privacy practices or content of these websites.
When visiting an external website, you should review its own Privacy Policy and relevant terms.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, the services we use, our information-handling practices or applicable law.
Any revised version will be published on this page with an updated revision date.
18. Contact Us
For questions about privacy or the handling of personal information, please contact:
Joe McShane
Energility
Email: hello@energility.co.uk
Website: https://energility.co.uk/
Contact: https://energility.co.uk/contact-us/
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